FAQ / Contact us / Customer support
Customer support
Online chat is available for authorized users in their personal account. This is the fastest way to contact us.
Our operators are also available to answer your questions about booking and payments by phone or email.
In some cases, when contacting Customer Care, you may be asked to provide a session code. You can find it at the top of the website under the “Help” menu, or by tapping the≡ menu icon in the top corner of the app. This number helps us quickly access all the details of your booking.
Call us:
+996312962629 (Phone calls on your operator's tariffs)
Write to us:
- [email protected] – for complaints and feedback;
- [email protected] – for all other issues.
